RETURN & REFUND

Return & Refund Policy for VOYVUELVO Store

Effective Date: January 1, 2026

At VOYVUELVO, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a straightforward return and refund process.

1. Return Eligibility

You may request a return if your item:

  • Arrives damaged or defective
  • Is incorrect or different from what you ordered
  • Is missing parts or accessories
  • Is eligible under our return policy

To qualify for a return, items must:

  • Be returned within 30 days of delivery.
  • Be unused, unworn, and in their original condition.
  • Include all original packaging, tags, and accessories.
  • Be accompanied by proof of purchase or your order number.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Opened skincare, body care, and personal care products
  • Hair care products that have been opened or used
  • Earrings and certain personal jewelry items
  • Gift cards
  • Clearance or final sale items
  • Customized or personalized products

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item:

  • Contact us within 7 days of delivery.
  • Provide clear photos of the product, packaging, and shipping label.
  • Our support team will review your request and offer a replacement, exchange, or refund where applicable.

4. Refund Process

Once your returned item has been received and inspected:

  • You will receive an email confirming the status of your refund.
  • Approved refunds will be processed to your original payment method.
  • Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

5. Exchanges

If you wish to exchange an item for a different size, color, or eligible product, please contact our customer support team. Exchanges are subject to product availability.

6. Return Shipping

  • If the return is due to our error (wrong item, damaged, or defective product), VOYVUELVO will cover the return shipping costs where applicable.
  • For returns due to a change of mind or incorrect size selection, customers may be responsible for return shipping costs unless required otherwise by applicable law.

7. Order Cancellations

Orders may be canceled before they are processed or shipped.

If your order has already been shipped, you will need to follow our return process after receiving the package.

8. Late or Missing Refunds

If you haven't received your refund:

  • Check your bank account or payment method.
  • Contact your credit card company or payment provider, as processing times may vary.
  • If you still need assistance, contact our customer support team.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us.

VOYVUELVO Store

📧 Email: support@voyvuelvo.com (replace with your business email)

📞 Phone: (Add your business phone number)

🌐 Website: (Add your website address)